He gave me a replacement phone that my nan would be embarrassed by! A 'Nokia house brick' that would be put to better use building permanent accommodation for refugees. At this point you're probably thinking I'm being dramatic (probably), but I pay a considerable amount a month on a contract and expect O2 to acknowledge my commitment to them. I didn't expect a brand new phone as a replacement or even another S2. Just a cheap and cheerful smartphone. BUT NO.
The 'nice O2 man' decided it appropriate to delve into the O2 archives and dredge up a phone that the RAF could have used in WW2 to sink U-boats.
Okay so I'm pissed off that I've got a phone that's got the computing power of a fridge magnet and looks about as streamline as Honey Boo Boo. I can deal with that... I mean it's only until my old phone is de-crippled.
However, what I can't deal with is the cocky O2 guy giving me all his spiel on how good the contracts are and how they match everyone else's prices. His doing his job but there's about 3 other providers at a much better price and O2 can only match and not beat their prices. Of course at this point he realises I'm in the shop for a REPAIR, not to pay off my remaining contract and be impaled onto another O2 contract like Jesus to the cross.
Basically, O2 (like every other provider) see pound signs, not customers. And would it kill you to give me a decent replacement phone? In the year 2013 touch screen is NOT too much to ask for, especially when I'm paying a lot anyway.
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